RETURN & EXCHANGE POLICY

BLESS HS

At BLESS HS, every piece is carefully handcrafted with special attention to materials and artisanal processes. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions.

1. Right of Withdrawal

(when the customer decides to return the product because they did not like it or it did not meet their expectations)

According to Article 47 of the Colombian Consumer Protection Law (Law 1480 of 2011), customers may exercise their right of withdrawal within five (5) business days after receiving the product.

To qualify for a withdrawal, the product must:

  • be unused

  • have all original tags attached

  • be in perfect condition

  • be returned in its original packaging

Shipping costs for withdrawal

When a return is requested under the right of withdrawal, the customer is responsible for all return shipping costs, in accordance with Colombian consumer regulations.

Once the product has been received and inspected, BLESS HS will issue a refund for the product value using the original payment method used for the purchase.

2. Warranty for defective products

(when the product has a manufacturing defect)

If a product has a manufacturing defect, the customer may request the legal warranty.

To start the process, the customer must:

  1. Contact our customer service team

  2. Provide the order number

  3. Submit photographic evidence of the defect

Once the product is received and inspected, BLESS HS may:

  • repair the product

  • replace it with a new item

  • issue a refund if repair or replacement is not possible

Shipping costs under warranty

If the return is due to a verified manufacturing defect, BLESS HS will cover the return shipping costs.

3. Exchanges for size, color or item

Customers may request an exchange for size, color, or another item within 15 calendar days after receiving the order, provided that:

  • the product has not been used

  • the original tags remain attached

  • the item is returned in its original packaging

  • proof of purchase is provided

All exchanges are subject to inventory availability.

Shipping costs associated with exchanges must be covered by the customer, unless the exchange is due to an error made by BLESS HS.

4. International Returns

For orders shipped outside Colombia, the following additional conditions apply:

  • The customer is responsible for international return shipping costs, except in cases of verified manufacturing defects.

  • BLESS HS is not responsible for customs duties, taxes, or additional charges that may arise during the return process.

  • Customers must use a trackable shipping service, as BLESS HS cannot be held responsible for returns lost during transit.

In cases involving manufacturing defects, BLESS HS will evaluate the situation and coordinate the appropriate return or compensation process.

5. Return or Exchange Procedure

To initiate a return or exchange, customers must:

  1. Contact our customer service team

  2. Provide the order number

  3. Explain the reason for the return or exchange

  4. Provide photographic evidence when required

Once the request is approved, customers will receive instructions on how to return the product.

6. Non-returnable items

Returns will not be accepted in the following cases:

  • used or worn products

  • washed items

  • items without original tags

  • products altered or damaged due to misuse

  • requests made outside the established timeframes

  • items purchased during promotions or clearance sales (when specified)

7. Product inspection

Once the returned product is received at our facilities, BLESS HS will verify:

  • the condition of the product

  • compliance with return requirements

  • correspondence with the original order

If the product meets the return conditions, the appropriate exchange, repair, or refund will be processed.

8. Processing time

Once the returned item is received, the inspection and processing period may take 5 to 10 business days.

Customers will be notified by email once the process has been completed.

Additional Customer Support Notice

Customers are encouraged to contact our customer support team to resolve any concerns before initiating disputes or chargebacks with financial institutions.